FAQ's

Yes, all our products are available for delivery anywhere within Australia!

Simply enter your address at the checkout to automatically receive a very reasonable shipping rate.

Orders are delivered without requiring a signature and may be left in a safe place at the nominated delivery address.

We recommend choosing a secure delivery location, as Flower Box Home Fragrance is not responsible for parcels once they have been marked as delivered.

When we have dispatched your order, you will receive a confirmation email from us and our courier service with your tracking number to keep up to date on your delivery progress.

If you haven't received a confirmation email or have any questions regarding the delivery of your order, please contact us via email at orders@flowerboxhomefragrance.com

Typically, for our Perth Metro orders, we use Australia Post or Aramex and for all rural and interstate orders, we use Border Express.

Interstate Deliveries we use Australia Post, Aramex or Border Express.

This may differ from time to time.

Yes, we do! To order, simply select your country in the delivery address and you will be able to order. Please note shipping prices are expensive due to FedEx's minimum prices. It is advised to order a larger volume to save on shipping costs.

Please allow 1 business day for order dispatch, in addition to the delivery times listed below. Due to recent Australia Post and supplier shipping increases, prices may vary, so please see checkout for an accurate shipping calculation based on your order weight.

Please allow up to an additional 3 business days for rural areas.

Western Australia

• Standard Delivery: From $16
• Express: 2-5 Business Days (Metro) - From $27.50

Rest of Australia

• Economy: 6-10 Business Days - from $18 (calculated at checkout)
• Express: 3-6 Business Days - from $35 (calculated at checkout)

International
Please contact us at orders@flowerboxhomefragrance.com for a shipping quote.

Unfortunately our couriers cannot deliver to PO boxes.

We require a street address for all orders.

If a PO Box is entered at checkout we will contact you for a street address to which your order will be delivered.

Please contact us via email at orders@flowerboxhomefragrance as soon as possible if this is the case. If we have not already dispatched your order, we will try our best to change your delivery address for you!

We accept returns within 30 days of dispatch for products that are unopened, unused, and in resalable condition. Please note that return shipping costs are the responsibility of the customer.

Returns made between 30 and 60 days from the dispatch date will incur a 10% restocking fee. Unfortunately, we are unable to accept returns beyond 60 days.

Please contact us via email at orders@flowerboxhomefragrance.com

To return a product, please send it to:

Flower Box Home Fragrance

54 Catalano Circuit

Canning Vale WA 6155

Australia

Customers are responsible for the cost of return shipping, including returns due to an incorrect product selection. Return shipping costs are non-refundable. If a refund is approved, the cost of return shipping may be deducted from your refund where applicable.

If you are exchanging a product, delivery times for the replacement item may vary depending on your location.

For items valued over $100, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item and are not responsible for items lost in transit.

Our fragrances are carefully blended using a combination of natural and synthetic aromatic ingredients to create long-lasting, high-quality scents. Natural ingredients are derived from sources such as plants and flowers, while synthetic ingredients are used to enhance fragrance performance, consistency, and longevity.

All of our fragrances adhere to the guidelines set forth by the International Fragrance Association (IFRA) standards for safety and purity.

Our fragrance products are:

• Manufactured in Australia
• Phthalate-free
• Paraben-free
• Vegan friendly
• Cruelty-free (not tested on animals)
• Certified Australian Made licensee number 19491

Our fragrances are designed to provide a premium, long-lasting scent experience while meeting strict quality and safety standards.

All our candles are made with 100% coconut and soy wax, the finest Australian-made fragrance and German-engineered cotton wicks.

Every Flower Box Home Fragrance candle is:

• Mixed by hand
• Poured by hand
• Trimmed by hand
• Polished by hand
• Labelled by hand
• Boxed by hand

Our 1kg Silver Candle will burn for 100 hours and our 290g Silver Candle for 50 hours. Please note that the burn time may vary slightly according to burn conditions and fragrance. The fragrance oil contained in a candle impacts the chemical structure and therefore the total burn time in nearly every variation. Generally, our more citric fragrances will burn slightly faster and the more earthy fragrances will take slightly longer. To optimise your burn time, please follow our recommended candle care instructions.

Candles will hold best if kept out of light and heat. If you're storing your candle before use or keeping it for a prolonged time inbetween uses please keep the lid on, in its box and place it in a cool cupboard. If kept in the right conditions candles will hold their fragrance for a very long time. After a point, due to the high percentage of premium perfume, the top notes of some fragrances may begin to change. This will affect the fragrance, however not negatively. This is part of the fragrance journey; the earthier base notes and versatile middle notes grow into themselves over time.

Please follow our care instructions to ensure you receive the fragrance experience expected from your Hallmark Candle. Ensuring optimal burn conditions will in turn ensure optimal fragrance dispersion.

• Place your Hallmark Candle on top of its lid before lighting. The lid doubles as a burning plate to help protect your interior surfaces.
• First two burns - Hallmark Candle must be burned for 4 hours only.
• Subsequent burns - Hallmark Candle must only be burned for a period between 2 - 4 hours.
• After your candle has been burnt approx. 6 times you will notice the melt pool has reached the edge of the vessel - this is a deliberate design to prevent overheating and reduce carbon deposit.
• DO NOT TRIM YOUR WICK TOO SHORT - THIS WILL ALTER THR BURN.
• We recommend always leaving your candle on top of the lid, the lid acts as a burning plate when burning and makes a great stand when not.
• Always burn your candle in an area with no wind or draughts, as burning your candle in a windy location causes irregular burning.
• As the candle burns lower in your vessel it will become hot to touch, exercise caution.
• Always burn your candle on a heatproof surface, even with the lid underneath.

Safety: Keep well away from all curtains, blinds drapes, paper or any flammable objects. Only burn your candle on a stable heat resistant surface. Keep out of reach of children atall times. Never leave your candle burning out of sight. Do not touch your candle when it is lit or the wax is liquid. Leave 3cm of wax at the bottom of your candle to prevent overheating.

Please follow our care instructions to ensure you receive the fragrance experience expected from The Standard Candle. Ensuring optimal burn conditions will in turn ensure optimal fragrance dispersion.

Setting the candle standard.

• Place The Standard Candle on top of its lid before lighting. The lid doubles as a burning plate to help protect your interior surfaces.
• First burn - The Standard Candle must be burned for a minimum of 3 hours.
• Subsequent burns - Minimum of 2 hours, maximum of 4 hours.
• DO NOT OVERTRIM YOUR WICKS. If you trim your wicks too short - the candle will not burn properly.
• Always burn your candle in an area with no wind or draughts, as burning your candle in a windy location causes irregular burning.
• As the candle burns lower in your vessel it will become hot to touch, exercise caution.
• Always burn your candle on a heatproof surface, even with the lid underneath.

Safety: Keep well away from all curtains, blinds drapes, paper or any flammable objects. Only burn your candle on a stable heat resistant surface. Keep out of reach of children atall times. Never leave your candle burning out of sight. Do not touch your candle when it is lit or the wax is liquid. Leave 3cm of wax at the bottom of your candle to prevent overheating.

To ensure optimal burning, please follow our candle care instructions. It is important to remember:

1kg Silver Candles must burn for 4 hours on their first burn and 2 - 4 hours for all subsequent burns.

290g Silver Candles must burn for 3-4 hours on their first burn and 2 - 4 hours for all subsequent burns.

If your candle is not burnt for the required period of time tunelling may occur. If you continuously burn your candle for less than 1.5 hours at a time - the tunnelling will eventually render your candle unable to burn and useless. Don't do this. Candles are made to be burnt.

The residue can easily be wiped off with a tissue or cloth when the candle is not burning and has completely cooled.

The black residue forms when wicks have not been trimmed before burning. This is why wicks should be trimmed before each burn. Please follow our Candle Care instructions and always trim your wicks to no longer than 7mm prior to burning.

Burning your candle in a drafty location will also produce more black residue

Mini Diffuser 100mls

The Mini Diffuser will provide your interior with fragrance for 1-3 months. This is dependant on location, drafts, heat and airconditioning. Fragrances will vary. Some fragrance types will last longer than others. Any fragrance with citrus will evaporate more quickly.

Standard Diffuser 210ml

The Standard Diffuser will provide your interior with fragrance for approximately 4-6 months. This is dependant on location, drafts, heat and airconditioning. Fragrances will vary. Some fragrance types will last longer than others. Any fragrance with citrus will evaporate more quickly.

Hallmark Diffuser 700mls

The Hallmark Diffuser will provide your interior with fragrance for up to 12 months. This is dependant on location, drafts, heat and airconditioning. Fragrances will vary. Some fragrance types will last longer than others. Any fragrance with citrus will evaporate more quickly.

Please note that the diffusion lifetime varies according to the conditions, fragrance and how frequently reeds are flipped or replaced. A drafty location (including near an air-con, heater or fan) will increase the rate at which fragrance is dispersed, therefore shortening the lifespan. Flipping or replacing your reeds give a burst of fresh fragrance and also quickens the diffusion process. Please note that our citric fragrances will tend to evaporate quicker than our earthier fragrances.

Premium Diffuser Liquid will hold best if kept out of direct light and heat. If you're storing your diffuser before use, please keep the bottle with the lid on in its box and in a cool cupboard. If kept in the right conditions diffusers will hold their fragrance for over 12 months before use. After this time, due to the high percentage of premium perfume, the top notes of some fragrances may begin to change. This will affect the fragrance, however not negatively. This is part of the fragrance journey; the earthier base notes and versatile middle notes grow into themselves over time.

Warning: Always display your diffuser on a level and stable surface · If spilt, clean immediately with a paper towel and plenty of water - spilt premium diffuser liquid can damage surfaces and furniture · Keep out of reach of children and pets at all times · Keep well away from flames · Do not touch, swallow or ingest liquid at any time. If on the skin - Wash with plenty of soap and water. If swallowed - Contact a poison centre/ doctor immediately.

Please follow our care instructions to ensure you receive the refined, long-lasting fragrance experience expected from your Flower Box Home Fragrance Hallmark Diffuser.

• Find the perfect location to display your Hallmark Diffuser. Remember that light and heat are the enemies of fine fragrance. Always keep your diffuser away from hot areas and direct sunlight.
• Open your decanter by gently removing the glass stopper and immediately immerse a minimum of 12 extra-length diffuser reeds into your Hallmark Diffuser.
• The fragrance is absorbed by the reeds to diffuse beautifully throughout your space. Please splay your reeds evenly to aid even fragrance dispersion. Quantity of reeds = Strength of fragrance experience.
• Flip your reeds at any point you desire a burst of fragrance.
• Replace your diffuser reeds every 3 months to prevent clogging. Replacement reeds are available at your local stockist and our online store.
• Due to the high percentage of premium perfume in Flower Box Home Fragrance Diffusers, a slight change in colour may occur over time. This occurs more drastically if exposed to rapid changes in temperature, high airflow or direct sunlight.
• Always keep your diffuser upright and level, preferably on a protective tray.
• Do not place your diffuser or reeds directly on fragile, polished or varnished surfaces.
• Clean up any spills immediately, as the fragrance oil may stain surfaces or strip certain finishes.

Warning: Always display your diffuser on a level and stable surface · If spilt, clean immediately with a paper towel and plenty of water - spilt premium diffuser liquid can damage surfaces and furniture · Keep out of reach of children and pets at all times · Keep well away from flames · Do not touch, swallow or ingest liquid at any time. If on the skin - Wash with plenty of soap and water. If swallowed - Contact a poison centre/ doctor immediately.

Please follow our care instructions to ensure you receive the refined, long-lasting fragrance experience expected from your Flower Box Home Fragrance Mini Diffuser.

• Find the perfect location to display your Standard Diffuser. Remember that light and heat are the enemies of fine fragrance. Always keep your diffuser away from hot areas and direct sunlight.
• Open your decanter by gently removing the glass stopper and immerse a minimum of 8 diffuser reeds into your Mini Diffuser.
• The fragrance will travel up the reeds to be released throughout your space. Splay your reeds evenly to aid even fragrance dispersion. More reeds immersed = More fragrance absorbed and released = Stronger fragrance experience.
• Turn your reeds daily, weekly or monthly if you desire a stronger burst of fragrance - this we leave entirely at your discretion.
• Replace your diffuser reeds after 3-4 months to prevent clogging. For replacement reeds please visit your local stockist or our online store.
• Flower Box Home Fragrance diffusers are made using a high percentage of premium perfume. Slight changes to the colour of the fragrance may occur over time when exposed to light and air. Colour may deepen or fade over time.

Warning: Always display your diffuser on a level and stable surface · If spilt, clean immediately with a paper towel and plenty of water - spilt premium diffuser liquid can damage surfaces and furniture · Keep out of reach of children and pets at all times · Keep well away from flames · Do not touch, swallow or ingest liquid at any time. If on the skin - wash with plenty of soap and water. If swallowed - contact a poison centre/ doctor immediately.

Some fragrances can naturally deepen in colour over time due to oxidation or exposure to light, temperature fluctuations, or the inherent characteristics of the ingredients used.

The fragrance is still safe to use and will not affect performance or scent profile, although the visual change may be noticeable.

To slow down or completely prevent a change in colour your diffuser must be kept out of direct sunlight at all times. Your Premium Diffuser Liquid must also remain at a stable temperature - this means away from any fans, airconditioners or heaters.

At Flower Box Home Fragrance we see any slight change in colour as part of your fragrance journey. All things age with time - the best things improve with age.

Warning: Always display your diffuser on a level and stable surface · If spilt, clean immediately with a paper towel and plenty of water - spilt premium diffuser liquid can damage surfaces and furniture · Keep out of reach of children and pets at all times · Keep well away from flames · Do not touch, swallow or ingest liquid at any time. If on the skin - Wash with plenty of soap and water. If swallowed - Contact a poison centre/ doctor immediately.

The Fuel Surcharge is a fee applied to your account to reflect changes in courier’s fuel costs .

From 23 April 2026, the Fuel Surcharge rates will change as follows:

-  Australia Post, Border Express, Aramex (domestic parcel sending contract) and StarTrack Courier increasing from 4.8% to 12%

- StarTrack Express and StarTrack Premium increasing from 15.5% to 22.7%

Due to the current volatility in fuel prices and to ensure rates are based on the latest data, we will provide 30 days' notice for future Fuel Surcharge changes, The next Fuel Surcharge update will be advised on 1 May, with an effective date of 1 June.

We carefully consider any pricing changes and the impact on our customers. Like many Australian businesses, recent conflict in the Middle East has led to significant increases in fuel prices. These changes mean our fuel costs have risen sharply.

We remain committed to maintaining transparency and delivering a consistent, high-quality service despite these external challenges. We will continue to monitor the situation closely and make adjustments as conditions stabilize.

We appreciate your understanding and continued support. Should you have any questions or require further clarification, please do not hesitate to contact us.

Simply enter your address into our stockist locater map and your nearest stores will be displayed for you! See our Stockists page.

Yes, we do! Please see 'Gift Cards' in our Shop.

Absolutely.

All our products are presented in a luxurious gift box complete with a hand tied bow in our own custom made double thickness satin ribbon - as standard.

Personal messages can be sent with your package for no extra cost.

Please note that we do not include invoices or price information for any orders sent as a gift!

Please complete our contact form, send us an email or give us a call - whichever you prefer!

Officially Flower Box Home Fragrance launched their first home fragrance range at the beginning of 2017.

• If this is the case we sincerely apologise for the inconvenience. At times due to high traffic or poor download speeds our high-resolution images can cause delays. If you're happy to try again in a few hours please do - alternatively please send an email to orders@flowerboxhomefragrance.com and we can process your order via email communication. Or call us on (08) 6460 7739 and place your order over the phone.

Proudly family owned and operated, Flower Box Home Fragrance is boutique in nature. Our mission remains the same today as it was in 2017 - to create and provide the luxurious peak of home fragrance, both aesthetically and functionally. Our mission is not to compete with mass produced products.​

Uniquely we've pledged to limit our growth to ensure the inimitable hand-crafted quality of our products remains unchanged and untainted. Outsourcing at the cost of quality directly contradicts our philosophy.

Yes! Every fragranced product is created by hand in our Perth manufacturing facility.

• Every fragrance is bonded by hand
• All our Coconut & Soy wax is mixed by hand in small batches of 5kg
• Every candle is wicked, stabilised and poured by hand
• Every candle wick is trimmed by hand
• Every cande is polished, labelled and boxed by hand (complete with hand-tied bow)
• All Premium Diffuser Liquid is mixed by hand
• Every Diffuser is poured, sealed, labelled and boxed by hand
• All Interior Perfume Liquid is mixed by hand
• Every Interior Perfume is poured, sealed, labelled and inserted into it's jewellery pouch by hand
• All orders are packed by hand - also in Perth, Western Australia

Every step listed above is completed locally in Perth, Western Australia.

Some of our accessories are manufactured internationally. These have been designed, boxed and/or assembled locally in Perth, Western Australia.